latest market analysis
in Digital Experience Services:
Social Media CX Services
Feb 23, 2021 | Market Analysis by Ivan Kotzev
NelsonHall's market analysis of Social Media CX Servicesconsists of 91 pages. [...]view this reportdownload abstract
NEAT analysis:
Social Media Customer Experience Services 2021
Published on: February 2, 2021 by Ivan KotzevThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering customer experience (CX) services specific to social media. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors with capability in content moderation, trust & safety; customer care & sales; and online reputation management. Vendors evaluated for this NEAT are: Alorica, Atento, Cogito, Cognizant, Concentrix, CSS Corp, Genpact, HGS, IGT Solutions, Majorel, ONE CONNECT, SPi Global, Startek, Sutherland, SYKES Enterprises, Tech Mahindra, Teleperformance, TELUS International, transcosmos, Webhelp, and WNS. To find out more, contact Guy Saunders at [email protected]
Latest Digital Experience Services Market Forecast
featured blog posts on
Digital Experience Services:
No articles yet.
latest blog posts on
Digital Experience Services:
No articles yet.
Subscribe here to receive
free blog alerts for this blog:
Digital Experience Services twitter coverage:
Follow NelsonHall analysts to monitor ongoing developments in Digital Experience Services
Follow @Ivan Kotzev
Latest tweets from our analysts:
- @IvanK_NH Jul 30, 2021.@CapitaPlc awarded two years contact center #analytics and QA contract by @HMRCgovuk 🇬🇧 #CX #CXServices @NHInsight https://t.co/pimEvRxGCj
- @IvanK_NH Jul 29, 2021M&A deal in UK 🇬🇧 #CXServices: CallCare and alldayPA merge in £300m deal. New brand i-CXP with ~2.5k onshore resour… https://t.co/29Gbj7f9Pe
- @IvanK_NH Jul 29, 2021.@GlowTouch enters Santo Domingo, Dominican Republic 🇩🇴 with a 160-ppl site and plans for expansion to 300 employee… https://t.co/0CiHNOpBy7
- @IvanK_NH Jul 29, 2021.@firstsource Q1 results (ending 30 June): revs up 39.8% y/y (up 38.5% in CC) to Rs. 14,848m ($201m), operating mar… https://t.co/jtk6WC53vv
- @IvanK_NH Jul 28, 2021.@Teleperformance Q2 results: revs up 31.5% as reported (up 37.7% like-for-like) to €1,719m #CX #CXServices… https://t.co/6thrmsANs4
- @IvanK_NH Jul 28, 2021Raya Customer Experience is expanding in the U.S. 🇺🇸 #CX #CXServices @NHInsight https://t.co/filjLnj9tr
- @IvanK_NH Jul 27, 2021Still time to register for tmrw's webinar at 1.00 pm EST with @AriseVSInc on #CXServices in #banking, #insurance &… https://t.co/f6zSSXg3xr
- @IvanK_NH Jul 26, 2021Join us this Wednesday for a discussion with @AriseVSInc on the #CXservices in banking, financial services, and ins… https://t.co/vEkYFl5zgu
- @IvanK_NH Jul 23, 2021Thanks @Sitel_WorldWide for the detailed #CXOpsTransformation briefing. Strong capabilities in machine translation,… https://t.co/rSzUigdghS
- @IvanK_NH Jul 22, 2021Thanks @SutherlandCorp for the informative #CXOpsTransformation briefing. Strengths include cloud enablement capabi… https://t.co/HG2lamJNJL
latest Digital Experience Services tracking service articles
Tech Mahindra Announces Q1 FY22 Revenues Up 14.6% (Up 10.8% CC) to $1,384m
Jul 30, 2021 | Financial Results by Charlotte Carter
Cognizant Announces Q2 2021 Revenues Up 14.2=6% (Up 12.0% in CC) to $4,585m
Jul 29, 2021 | Financial Results by Charlotte Carter
Atos Announces H1 2021 Revenues Down 3.6% to €5,424m
Jul 28, 2021 | Financial Results by Charlotte Carter
Capgemini Announces H1 2021 Revenues Up 17.9% (Up 7.2% Organic) to €8,711m
Jul 28, 2021 | Financial Results by Charlotte Carter
CGI Announces Q3 FY21 Revenues Down 1.0% (Up 3.5% in CC) to CDN$3,021m
Jul 28, 2021 | Financial Results by Charlotte Carter
Arvato CRM Solutions Awarded CX Services Contract by UK's ESFA
Jul 20, 2021 | Contracts by Ivan Kotzev
HCL Technologies Announces Q1 FY22 Revenues Up 15.5% (Up 11.7% in CC) to $2,719.6m
Jul 19, 2021 | Financial Results by Charlotte Carter
WNS Announces Q1 FY22 Net Revenues Up 17.3% (Up 11.4% in CC) to $235.3m
Jul 15, 2021 | Financial Results by Charlotte Carter
Infosys Announces Q1 FY22 Revenues Up 21.2% (Up 16.9% in CC) to $3,782m
Jul 14, 2021 | Financial Results by Charlotte Carter
Webhelp Acquires OneLink BPO to Expand LATAM CX Services Capability
Jul 13, 2021 | Mergers and Acquisitions by Ivan Kotzev