published on Oct 02, 2020
Report Overview:
This custom paper for Infosys BPM looks at the thinking behind the recent shift in its company name and provides client examples of different types of benefit it offers to clients.
Who is this Report for:
Infosys BPM changed its company name in 2019. This white paper looks at the significance of this in terms of Infosys BPM’s positioning in Business Process Services, and its reimagination of business process management with an integrated people plus software approach (‘humanware plus technology’), also how its Digital BPM model aligns with Infosys Group’s’ digital pentagon. There is a clear emphasis on business value, also on ‘igniting employee minds’ in the service delivery.
The paper discusses the range of benefits that Infosys BPM offers to clients in terms of ‘four Es’:
- Efficiency
- Effectiveness
- Experience improvement
- Empathy
And with this a concomitant focus on ‘igniting employee minds’
And it provides three client case studies that illustrate the ‘4 Es’:
- SPS Global
- Rio Tinto
- Microsoft.