Market Analysis
published on Feb 23, 2025
Report Overview:
NelsonHall’s P&C Operations Analytics and AI market analysis consists of 78 pages.
Who is this Report for:
NelsonHall’s P&C Operations Analytics and AI report is a comprehensive market assessment report designed for:
- Sourcing managers investigating sourcing developments within the P&C Operations Analytics and AI market
- Vendor marketing, sales, and business managers developing strategies to target P&C Operations Analytics and AI opportunities
- Financial analysts and investors specializing in the P&C Operations Analytics and AI services sector.
Scope of this Report:
The report analyzes the worldwide market for P&C Operations Analytics and AI and addresses the following questions:
- What is the market size and projected growth for the P&C Operations Analytics and AI services market by geography?
- What is the profile of activity in the P&C Operations Analytics and AI services market?
- What are the top drivers for the adoption of P&C Operations Analytics and AI on services?
- What are the benefits currently achieved by P&C Operations Analytics and AI users?
- What factors are inhibiting user adoption of P&C Operations Analytics and AI?
- What pricing mechanisms are typically used within PP&C Operations Analytics and AI services, and how is this changing?
- Who are the leading P&C Operations Analytics and AI services vendors globally and by geography?
- What combination of services is typically provided with P&C Operations Analytics and AI contracts, and what new services are being added?
- What is the current pattern of delivery location used for P&C Operations Analytics and AI services, and how is this changing?
- What services are delivered from onshore and which from offshore?
- What are the challenges and success factors within the P&C Operations Analytics and AI services market?
Key Findings & Highlights:
Recent trends indicate the widespread adoption of AI and ML technologies is being deeply embedded across BPS services, particularly in claims processing, underwriting, and fraud detection. These technologies offer significant operational efficiencies and enhanced accuracy.
More than ever before, generative AI use cases are emerging, and some are being utilized in areas such as automating document creation, claim summaries, and personalized communication strategies for customer engagement. BPS vendors are leading the way in helping carriers uncover actionable insights from structured and unstructured data through data analytics, driving informed decisions across the P&C value chain and enabling real-time insights.
Regarding overall operation delivery, carriers are looking to invest but want to see the ROI prior to investing in newer technologies. Vendors need to offer robust co-development opportunities with carriers, including setting up Center of Excellence capabilities globally as a part of this new endeavor.