Vendor Analysis
published on Sep 04, 2025
Report Overview:
This NelsonHall assessment analyzes Infosys BPM's offerings and capabilities in CX Services Transformation
Who is this Report for:
NelsonHall’s CX Services Transformation profile on Infosys BPM is a comprehensive assessment of Infosys BPM’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CX Services and identifying vendor suitability for CX Services Transformation RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the CX Services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Infosys BPM’s CX Services offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, challenges, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
Infosys BPM focuses on digital transformation centered around experience, efficiency, and effectiveness via an AI-first operating model. The creation of the CEIU unit enables a one stop shop, a unified solutioning with business process management services, integrating AI into operations, and supporting hybrid workplaces.
Outsourcing clients looking for a CX services vendor with an advanced CX operations transformation framework, strong technical support and product support expertise, and experience in the design and deployment of virtual assistants, should consider this profile on Infosys BPM.