Vendor Analysis
published on Nov 21, 2025
Report Overview:
This NelsonHall assessment analyzes ResultsCX's offerings and capabilities in CX Services Transformation.
Who is this Report for:
NelsonHall’s CX Services Transformation profile on ResultsCX is a comprehensive assessment of ResultsCX’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CX Services and identifying vendor suitability for CX Services Transformation RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the CX Services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of ResultsCX’s CX Services offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, challenges, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
ResultsCX’s strategy prioritizes three key areas - fueling geographic expansion, building strong relationships with key clients, and driving targeted growth within specific high-value industries such as healthcare, BFSI, utilities, and media sectors.
Outsourcing clients looking for a CX services vendor with specialized domain CX services in regulated industries, such as complaints remediation in BFSI and member support in healthcare and strong social media CX practice with a portfolio of implementations in care and reputation management, should consider this profile on ResultsCX.