Vendor Analysis
published on Mar 28, 2023
Report Overview:
This NelsonHall vendor assessment analyzes Sutherland’s offerings and capabilities in healthcare payer business process services
Who is this Report for:
NelsonHall’s Healthcare Payer BPS profile on Sutherland Global Services is a comprehensive assessment of Sutherland Global Services’ offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of healthcare payer BPS and transformation services and identifying vendor suitability for healthcare payer-related RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the healthcare payer sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Sutherland Global Services’ healthcare payer BPS and operational transformation offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, challenges, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
Sutherland’s healthcare payer solutions aim to help organizations improve efficiency, reduce costs, and improve the overall customer experience. Healthcare payer services include:
- Member enrollment and billing
- Provider data management
- Credentialing
- Claims processing
- Clinical support
- Contact center (member & provider engagement).
Buyers looking to achieve cost savings, improved accuracy, and reduced turnaround times in their credentialing process should take note of this report’s analysis of the Sutherland SmartCred platform.