Vendor Analysis
published on Mar 15, 2021
Report Overview:
This NelsonHall vendor assessment analyzes Capita's offerings and capabilities in CX Services in BFSI.
Who is this Report for:
NelsonHall’s CX Services in BFSI profile on Comdata Group is a comprehensive assessment of Comdata’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the CX Services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Comdata Group’s CX services offerings and capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery locations.
Key Findings & Highlights:
Comdata Digital division provides CX services design and benchmarks clients' development roadmap against industry investments and best practices from other sectors. It employs its C.Suite of proprietary task management, process re-engineering, and automation tools to optimize CX delivery and transform operations. A target area is omnichannel delivery with the enablement of asynchronous messenger channels, chatbots, and self-service.