Vendor Analysis
published on Apr 26, 2021
Report Overview:
This NelsonHall vendor assessment analyzes TCS' offerings and capabilities in CX Services in BFSI.
Who is this Report for:
NelsonHall’s CX Services in BFSI profile on TCS is a comprehensive assessment of TCS’ offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the CX Services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of TCS’ CX services offerings and capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery locations.
Key Findings & Highlights:
Since 2018, TCS developed a cognitive operations strategy where it positions as a full-service provider for BFSI, offering CX services reimagination, industry-specific services supported by the BaNCS suite of banking products, infrastructure services, particularly for cloud migration, and IT services for omnichannel enablement. It uses the approach to address BFSI market demand for consulting-led CX services outsourcing, specifically with customer journey as-a-service with visualization to capture issues across all parts of the organization.