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NICE - Intelligent Automation Technology Platform Evaluation

Vendor Analysis

by Mike Smart

published on Jul 26, 2021

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Report Overview:

This NelsonHall vendor assessment analyzes NICE's  offerings and capabilities in intelligent automation.

Who is this Report for:

NelsonHall’s Intelligent Automation Technology platform profile on NICE is a comprehensive assessment of NICE’s offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of Intelligent Automation Technology platforms and identifying vendor suitability for security services RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the Digital Transformation Technologies and Services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of NICE’s Intelligent Automation Technology platform offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

This NelsonHall vendor assessment analyzes NICE’s offerings and capabilities in intelligent automation.

NICE’s intelligent automation products include:

  • NICE RPA: NICE’s unattended RPA suite
  • NEVA: NICE Employee Virtual Attendant (NEVA) is NICE’s attended automation suite
  • Automation Finder: part of NEVA, to identify processes that are suitable candidates for automation
  • Desktop analytics.

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