Vendor Analysis
published on Jul 04, 2024
Report Overview:
This NelsonHall assessment analyzes Mplus' offerings and capabilities in CX Services in High Tech and Automotive
Who is this Report for:
NelsonHall’s CX Services in High Tech and Automotive profile on Mplus is a comprehensive assessment of Mplus’ offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for content moderation, trust and safety, and content development RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the CX services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Mplus’ CX Services in High Tech and Automotive offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, challenges, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
Mplus Group is slowly unifying the different technology companies and BPO providers with centralized marketing and sales. It primarily positions as a CX technology provider with complementary managed services. The strategic objective of the Group is not to exceed a medium-sized market share but to offer integrated BPS offerings with IT services and products, mainly CX services. It leads its engagements with CX consultancy and the in-house technology stack offered in a modular format. It is then followed by the multilingual and specialized sector offerings.
Outsourcing clients looking for a CX services vendor with proprietary CCaaS platform, dedicated technology practice, sizable delivery presence for the DACH markets, and investments in machine translation, CX for IoT and connected vehicle should especially consider this profile on Mplus.