Vendor Analysis
published on Sep 19, 2024
Report Overview:
This NelsonHall assessment analyzes Concetrix's offerings and capabilities in CX Services in High Tech and Automotive
Who is this Report for:
NelsonHall’s CX Services in High Tech and Automotive profile on Concentrix is a comprehensive assessment of Concentrix’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for content moderation, trust and safety, and content development RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the CX services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Concentrix’s CX Services in High Tech and Automotive offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, challenges, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
Concentrix positions itself as an end-to-end CX operations service across the entire customer lifecycle, from initial sales calls to enrollment and welcome, ongoing customer care and technical support, and specialized digital services and industry processes such as recall. The unifying objective of its services is customer retention within the OEM ecosystem and driving loyalty for future purchases. The company’s revenue generation offerings combine resources and IP for marketing performance management, subscription management, and B2B lead generation and sales for high-tech products.
Outsourcing clients looking for a CX services vendor with domain-specific tech stack and close integration with Salesforce Automotive Cloud, dedicated B2B sales practice, and strong client list in the technology sectors, and strong localized performance marketing at scale, should especially consider this profile on Concentrix.