Vendor Analysis
published on Aug 15, 2025
Report Overview:
This NelsonHall vendor assessment analyzes XBP Global's offerings and capabilities in Healthcare Payer Agility and Innovation with BPS Intervention
Who is this Report for:
NelsonHall’s Healthcare Payer BPS profile on XBP Global is a comprehensive assessment of XBP Global‘s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of Healthcare BPS and identifying vendor suitability for Healthcare Payer BPS RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the Healthcare Payer BPS sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of XBP Global‘s Healthcare Payer BPS offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, challenges, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
Exela Technologies BPA, LLC (now operating as XBP Global Holdings, Inc. following its acquisition by XBP Europe Holdings in July 2025) is a business process automation (BPA) and digital transformation solutions company. It was founded in 2017 through a merger of SourceHOV, Novitex Holdings, and Quinpario Acquisition Corp 2.
XBP Global is a business process automation (BPA) and digital transformation solutions company headquartered in Irving, TX, U.S., with ~12k employees globally. It offers end-to-end services, including claims administration, member and provider management, quality, risk, and performance management, as well as platform-enabled operations and support to private and public sector healthcare payers.
XBP Global offers a full range of healthcare payer services, spanning pre-sales outreach through post-adjudication claims functions. Its capabilities include payment integrity, provider data management, benefit configuration, and prior authorization. Proprietary platforms like EON, Spring, and PCH Global support automation across member management, digital mailroom, claims administration, and coding validation. XBP Global offers AI-powered tools for medical record review and repricing, along with data extraction, indexing, and superbill handling to drive payer operational efficiency.
XBP Global offerings discussed with NelsonHall were:
- Claims Management and Administration (e.g., COB checks and outreach to improve claim accuracy early)
- Member Services and Engagement (e.g., unified platform preventing duplicate records and silos)
- Provider Management/Administration and Network Management (e.g., AI/NLP enablement to keep provider data clean and synced)
- Quality, Risk, and Performance Management (e.g., AI to extract diagnoses to improve risk scores)
- Platform-Enabled Operations and Integrations Support (e.g., EDI routing to reduce errors and delays).