Vendor Analysis
published on May 30, 2023
Report Overview:
This NelsonHall assessment analyzes Concentrix’s offerings and capabilities in content transformation
Who is this Report for:
NelsonHall’s Content Transformation profile on Concentrix is a comprehensive assessment of Concentrix’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for content moderation, trust and safety, and content development RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the CX services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Concentrix’s content transformation offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, challenges, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
Wellness is a pivotal element in Concentrix’s trust and safety offering to tailor the employee support to the moderator profile, demographic background, and location. Its investment in a Center of Employee Experience for clinical microstudies aims to generate recommendations for quick optimization of the wellness practice at the company level and drive proactive wellness.
Outsourcing clients looking to decrease the costs of content removal through automation and analytics and wanting to establish and build a proactive wellness practice for moderators should especially refer to this profile on Concentrix.