Key Findings & Highlights:

This NelsonHall vendor assessment analyzes Alight Solutions’s offerings and capabilities in H&W Administration services.

Alight Solutions (Alight) is a headquartered in Lincolnshire, Illinois is a technology-enabled provider of health, wealth, payroll, HR and financial cloud solutions. It is private equity owned by Blackstone. Alight has provided benefits administration services for ~25 years, with the bulk of its capabilities from Hewitt Associates. Today Alight services ~14m people across ~740 H&W administration clients with its 5k health colleague delivery organization. Its health partner network includes 2k carriers and partners, and $100b premiums are managed annually.  Alight has made several strategic acquisitions over the last two years that that has strengthened its H&W administration capabilities, including Choice Health, Hodges Mace and Compass.

Choice Health was acquired in  September 2020, to strengthen its retiree offering. Workers retiring without employer-provided retiree medical benefits, Alight’s solution will offer a simpler way to access Medicare Advantage coverage. Using licensed agents, Alight can now help transition those workers from the employer-provided healthcare plans they had while actively working to Medicare Advantage plans available from various national carriers. Choice Health has over 15 years of experience in direct-to-consumer operations and specializes in the rapidly growing Medicare market and reaches more than 24m consumers annually.

Hodges Mace was acquired in July 2019, to enhance its health and voluntary benefit capabilities. Hodges-Mace provides health benefits administration technology and services to ~500 U.S. companies for ~1.2m employees. Its technology platform enables employees to enroll in and manage their core and voluntary benefits. Hodges-Mace also offers white-glove benefits enrollment services, including one-to-one advisory sessions during important events, like annual enrollment and new hire onboarding. Hodges-Mace’s “SmartBen” platform enables employees to enroll in, shop for, and manage core and voluntary benefits. The acquisition developed Alight’s capability in serving smaller organizations. At the time, Hodges-Mace had 500 clients, with an average of 2,000 participants. Most significantly, the acquisition assisted Alight in extending its range of partnerships with consultants, brokers, and carriers, strengthening Alight’s reach into the broader ecosystem.

Compass Professional Health Services (Compass) was acquired in Q3 2018, to strengthen its advocacy services.  Compass Professional Health Services is a healthcare technology company with ~250 employees providing advocacy and network optimization services to ~1.7k clients and ~2m members in the U.S. Alight’s acquisition of Compass expanded on Alight’s legacy Advocacy capabilities, which supported members as they use healthcare services by resolving issues, providing patient education and support. Compass expands the legacy Alight Advocacy business through a combination of technology and people (Health Pros) that assist members in selecting high quality, cost-effective providers, and modeling health procedures and prescription costs. The combined Alight Advocacy and Compass business has been rebranded as Alight Health Navigation Services. Alight has integrated Compass technology with its administration systems to provide users a holistic experience.