Vendor Analysis
published on Nov 02, 2022
Report Overview:
This NelsonHall vendor assessment analyzes Transcom's offerings and capabilities in CX services for startups and emerging brands
Who is this Report for:
NelsonHall’s CX Services in Startups & Emerging Brands profile on Transcom is a comprehensive assessment of Transcom’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CX Services and identifying vendor suitability for CX Services RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the CX Services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Transcom’s CX Services in Startups & Emerging Brands offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery locations.
Key Findings & Highlights:
Transcom's specialized subsidiary Awesome OS looks to address startup and emerging brands' end-to-end needs for scaling and flexible delivery, offshoring for cost optimization, learning and training, cultural fit and talent match, and CX-adjacent services such as content services. Awesome OS' tailored approach includes an available talent bench with the required profiles and a simplified rate table.