Vendor Analysis
published on Jan 09, 2020
Report Overview:
This NelsonHall vendor assessment analyzes EXL's offerings and capabilities in transforming Property & Casualty BPS with touchless processing
Who is this Report for:
NelsonHall’s comprehensive assessment of EXL Service’s (EXL) property and casualty (P&C) business process service (BPS) offerings and capabilities is designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of capital market process outsourcing and identifying vendor suitability for Digital Banking Services RFPs
- Vendor marketing, sales and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector.
Scope of this Report:
The report comprehensively analyzes the company’s P&C BPS practice:
- Strategy, emphases, and new developments
- Strengths, weaknesses and outlook
- Target market
- Offerings and associated technology capabilities
- Delivery organization, including locations and partnerships
- Breakouts of P&C BPS specific revenue and delivery resources.
Key Findings & Highlights:
EXL's six business units include one focused on business process management (BPM) for the insurance verticals. This vertical includes P&C, life, disability, and annuity expertise; and retirement services. EXL's vertically oriented offerings are supported by industry-specific digital transformational consulting services, and analytics.
EXL serves U.S., EMEA, Lloyds of London and APAC insurers in all major P&C lines of business and market segments, with:
- Personal lines (approximately 50% of BPS FTEs)
- Commercial and Specialty lines (approximately 50% of BPS FTEs)
NelsonHall estimates EXL’s P&C BPS revenue totaled $315m in CY 2019.
EXL aims mainly to grow within its existing P&C accounts through the effective orchestration of domain expertise and technology. "Orchestration" is a theme which EXL has developed to highlight both its breadth of understanding of the P&C industry and its pragmatism in applying appropriate expertise and technology.