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EXL- Transforming Property & Casualty BPS with Touchless Processing

Vendor Analysis

by NelsonHall Analyst

published on Jan 09, 2020

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Report Overview:

This NelsonHall vendor assessment analyzes EXL's offerings and capabilities in transforming Property & Casualty BPS with touchless processing

Who is this Report for:

NelsonHall’s comprehensive assessment of EXL Service’s (EXL) property and casualty (P&C) business process service (BPS) offerings and capabilities is designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of capital market process outsourcing and identifying vendor suitability for Digital Banking Services RFPs
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report comprehensively analyzes the company’s P&C BPS practice:

  • Strategy, emphases, and new developments
  • Strengths, weaknesses and outlook
  • Target market
  • Offerings and associated technology capabilities
  • Delivery organization, including locations and partnerships
  • Breakouts of P&C BPS specific revenue and delivery resources.

Key Findings & Highlights:

EXL's six business units include one focused on business process management (BPM) for the insurance verticals. This vertical includes P&C, life, disability, and annuity expertise; and retirement services. EXL's vertically oriented offerings are supported by industry-specific digital transformational consulting services, and analytics.

EXL serves U.S., EMEA, Lloyds of London and APAC insurers in all major P&C lines of business and market segments, with:

  • Personal lines (approximately 50% of BPS FTEs)
  • Commercial and Specialty lines (approximately 50% of BPS FTEs)

NelsonHall estimates EXL’s P&C BPS revenue totaled $315m in CY 2019.

EXL aims mainly to grow within its existing P&C accounts through the effective orchestration of domain expertise and technology. "Orchestration" is a theme which EXL has developed to highlight both its breadth of understanding of the P&C industry and its pragmatism in applying appropriate expertise and technology.

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