Vendor Analysis
published on Jul 15, 2025
Report Overview:
This NelsonHall assessment analyzes Tech Mahindra's offerings and capabilities in CX Services Transformation
Who is this Report for:
NelsonHall’s CX Services Transformation 2025 profile on Tech Mahindra is a comprehensive assessment of Tech Mahindra’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CX Services and identifying vendor suitability for CX Services Transformation RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the CX Services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Tech Mahindra’s CX Services offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, challenges, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
Tech Mahindra BPS enables connected experiences across the customer lifecycle by applying digital strategies across channels with the ultimate goal of adopting GenAI and agentic AI to move from reactive to predictive customer support. Its CX roadmap is built around four themes: digital-first service, automation, embedded analytics, and people enablement.
Outsourcing clients looking for a CX services vendor with CX consulting and technology implementation practice, modular and flexible CX insights platform, and deep and broad technology ecosystem, should consider this profile on Tech Mahindra.