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Cognitive & Self-Healing IT Infrastructure Management Services

Customer Perspectives

by John Laherty

published on Apr 17, 2025

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Report Overview:

This report is for end-user (buy-side) organizations who are interested in understanding the current and future shape of the Cognitive & Self-Healing IT Infrastructure Management Services market as well as the requirements and experiences of their peers.

Key Findings & Highlights:

Investment in AI (including AIOps, GenAI, and Agentic AI), FinOps, and an SRE-led approach to cloud and infrastructure operations continues. And, looking ahead, there will be increasing demand for utilization of GenAI and Agentic AI, ramping of DEX capabilities, and reskilling to support cloud infrastructure requirements.

This report provides buyers of IT infrastructure management services with a view of how the market and vendor capability are evolving, and includes case studies highlighting what can be achieved.

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