Customer Perspectives
published on Jul 09, 2025
Report Overview:
This report is for end-user (buy-side) organizations who are interested in understanding the current and future shape of the procurement services market as well as the requirements and experiences of their peers.
Key Findings & Highlights:
Many organizations are now recognizing the need to introduce fundamental changes and undertake widespread transformation programs for their procurement activities, including reimagining and standardizing processes, enhancing user journeys, and leveraging predictive analytics, intelligent automation, AI/ML, and other new technologies.
This report is essential reading for category managers of procurement transformation services and BPS globally, with our analysis detailing what they can achieve now and over the next few years, with case study examples.