Vendor Analysis
published on Aug 13, 2025
Report Overview:
This vendor assessment analyzes Infosys BPM's offerings and capabilities in GenAI-Enabled Operational Transformation
Who is this Report for:
NelsonHall’s GenAI-enabled operational transformation profile on Infosys BPM is a comprehensive assessment of Infosys BPM’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of GenAI-enabled operational transformation and identifying vendor suitability for GenAI-enabled operational transformation RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the digital transformation technologies & services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Infosys BPM’s GenAI-enabled operational transformation offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, challenges, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
To enhance Infosys BPM's GenAI-enabled operational transformation portfolio, the company has been piloting GenAI solutions on a small scale internally and with clients to develop best practices.
As part of this development, Infosys has been advancing GenAI solutions for:
- Infosys BPM's operational teams to support and streamline BPM processes - GenAI will be used in these processes to automate tasks such as document reviews, data extractions, and drafting responses so operational teams can focus on value-added work
- Infosys BPM's platforms and solutions - the company aims to integrate GenAI into its platforms in an effort to move to more agentic AI solutions. As part of its GenAI development, Infosys BPM will also look to develop new domain-specific solutions and platforms
- Supporting GenAI-enabled operational transformation and developing custom AI solutions where the company has run ideathons with its operations teams to uncover GenAI use cases. As part of this work, Infosys BPM has identified 700 GenAI use cases that have been added to its pipeline to develop PoCs.