Vendor Analysis
published on Oct 23, 2025
Report Overview:
This NelsonHall assessment analyzes Conduent's offerings and capabilities in CX Services Transformation.
Who is this Report for:
NelsonHall’s CX Services Transformation profile on Conduent is a comprehensive assessment of Conduent’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CX Services and identifying vendor suitability for CX Services Transformation RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the CX Services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Conduent’s CX Services offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, challenges, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
Conduent positions itself as a provider of CX across the value chain and applies automation and AI across processes and functions, for example, in healthcare and transportation. It focuses on delivering complex interactions, estimating ~50% of its volumes are domain-specific subprocesses, such as overnight air package handling in logistics. It tailors its CX services transformation towards clients with highly industry-specific work.
Outsourcing clients looking for a CX services vendor with a strong CX analytics framework and expertise, advanced learning and development practice, and sector-specific CX process expertise, particularly in healthcare, transportation, and logistics, should consider this profile on Conduent.