Vendor Analysis
published on Nov 26, 2025
Report Overview:
This NelsonHall vendor assessment analyzes Mphasis' offerings and capabilities in GenAI and Process Automation in Banking.
Who is this Report for:
NelsonHall’s GenAI and Process Automation in Banking profile on Mphasis is a comprehensive assessment of Mphasis’ offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of GenAI and Process Automation in Banking and identifying vendor suitability for GenAI and Process Automation in Banking RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the GenAI and Process Automation in Banking sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Mphasis’ GenAI and Automation in Banking offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, challenges, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
Mphasis has been delivering AI services for the past ten years. Mphasis.ai was formed in June 2023 to bring its AI services under one umbrella. Mphasis’ AI capabilities include:
- 250 prebuilt ML models. Mphasis believes it is the largest provider of ML product solutions in the marketplace
- Microsoft partner in all categories and a top 16 partner in all CoPilot categories. Microsoft advisory council member for two categories
- Kore.ai platinum partner
- GCP’s HiPo partner program.
Mphasis is increasing its use of AI to enhance customer experience, credit decisions, file processing, and quality control.