This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering analytics as part of their Customer Management Services (CMS) offerings. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on increased revenue capability, cost optimization capability, and CX improvement capability. Vendors evaluated are: Concentrix, CSS Corp, Firstsource, HGS, Intelenet Global Services, Sutherland Global Services, WNS Global Services, and Xerox Services. To find out more, contact Guy Saunders at [email protected].

This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Payroll Services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and in specific focus areas (market segments) including Analytics & Reporting Focus, Multi-Country Focus, Technology & UX Focus, and HR Cloud Integration Focus. Vendors evaluated are: ADP, Capita, Ceridian, CloudPay, Excelity Global, Infosys, MHR, Neeyamo, NGA HR, OneSource Virtual, Paychex, Ramco Systems, SafeGuard World International, SD Worx, Sopra Steria, and TMF. To find out more, contact Guy Saunders at [email protected].

This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering CMS services specifically for the Retail & CPG sector. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall. Vendors evaluated are Aegis, Alorica, Capita, Convergys, CSS Corp, EGS, HGS, Sitel, Sutherland, Tech Mahindra, Teleperformance, Transcosmos, and Xerox Services. To find out more, contact Guy Saunders at [email protected].

This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Life, Annuities & Pensions (LA&P) business process services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on legacy policy cost reduction, process modernization, and annuities. Vendors evaluated are: Capita, CSC, EXL, Genpact, HCL Technologies, IFDS, Infosys, Kane, NIIT Technologies, se2, TCS, and WNS. To find out more, contact Guy Saunders at [email protected].

This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering industry-specific business process services (BPS) to the Retail Banking sector. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and in areas such as Deposits, Payments, and Loans. Vendors evaluated are Atos, Avaloq, Capgemini, Capita, Cognizant, Concentrix, Fidelity Information Services, Firstsource, Genpact, HCL Technologies, Hexaware, Infosys, NIIT, SLK, Tata BSS, TCS, Wipro, and WNS. To find out more, contact Guy Saunders at [email protected].