Case Study
published on Sep 30, 2014
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Report Overview:
NelsonHall's "Transcom and Australian High-Tech Manufacturer - Transformational CMS" case study is an example of how transformational CMS was used to reduce cost while improving CSAT.
Who is this Report for:
NelsonHall's transformational CMS case studies on Transcom provide examples of its ability to transform a client's CMS offerings in order to meet the organization's business needs. The case studies are designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of customer management services (CMS) to serve organizations and identifying vendor suitability for CMS RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector.
Key Findings & Highlights:
Key client examples are Transcom's transformational CMS contracts with a European telco and an Australian high-tech client.