Vendor Analysis
published on Feb 19, 2018
Report Overview:
This NelsonHall vendor assessment analyzes EXL’s offerings and capabilities in the life, annuities and pensions BPS sector.
Who is this Report for:
NelsonHall’s Next Generation Life, annuities and pensions BPS profile on EXL is a comprehensive assessment of EXL’s offerings and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of life, annuities and pensions BPS services and identifying vendor suitability for life, annuities and pensions BPS RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of EXL’s next generation life, annuities and pensions BPS offerings and capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery capability including technologies used and the location of delivery locations.
Key Findings & Highlights:
EXL is a licensed TPA provider in all U.S. states. In terms of analytics and consulting capabilities, EXL also has offices in the U.K. and Singapore. It has delivery centers for LA&P BPS in India, Philippines, and the U.S.
Insurance is the most important sector for EXL and accounted for 42% of EXL’s revenues in Q3 2017.
EXL positions as “looking deeper to help companies improve global operations, enhance data-driven insights, increase customer satisfaction, and manage risk and compliance”. It is increasingly starting its analysis of life companies’ processes with design thinking and a consideration of customer journeys, and is using its EXLerator framework to apply technologies such as RPA and machine learning.