Vendor Analysis
published on Dec 14, 2018
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Report Overview:
This NelsonHall vendor assessment analyzes Alorica's offerings and capabilities in CX Services in Energy and Utility.
Who is this Report for:
NelsonHall’s Customer Experience Services in Energy and Utility report on Alorica is a comprehensive assessment of Alorica’s offerings and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CXS and identifying vendor suitability for CXS RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Alorica customer experience services offerings and capabilities, and market and financial strengths in the energy and utility sectors, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery sites.
Key Findings & Highlights:
Alorica has ~30 sector clients and provides industry-specific offerings such as command center and a unified customer care and first party collections offering called 'financial care'.