Vendor Analysis
published on Jun 26, 2019
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Report Overview:
This NelsonHall vendor assessment analyzes Transcom's offerings and capabilities in CX Services in Retail and CPG
Who is this Report for:
NelsonHall’s Customer Experience Services in Retail and CPG report on Transcom is a comprehensive assessment of Transcom offerings and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CXS and identifying vendor suitability for CXS RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Transcom customer experience services offerings and capabilities, and market and financial strengths in the retail and CPG sectors, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery sites.
Key Findings & Highlights:
In August 2018, Transcom acquired Awesome OS. Awesome OS provides customer care, sales, back-office such as data and order entry, social media services, graphic design, and web development, targeting the North American retail sector.