Key Findings & Highlights:

The COVID-19 pandemic is having a massive impact on industries, on government, and on how people are leading their lives, virtually all around the world. As we write, there is no clarity as to the ultimate spread or length of the pandemic: governments, industries and individuals are going through a period of uncertainty unparalleled in our lifetime. Some companies openly acknowledge that they are managing their businesses “a day at a time”.

NelsonHall has adapted the focus of its research to provide close analysis of the likely impact of COVID-19 on the IT Services and Digital Business Operations industries. We are talking to both major buyers and major suppliers of these services and will be publishing a steady stream of research based on our findings.

This paper provides our preliminary views on the impact of COVID-19 on the BPS industry across different sectors, spanning Healthcare (Providers, Payers), Insurance (P&C, L&A), Pharma, Retail & Consumer Banking, Capital Markets, Automotive, Manufacturing, Consumer Goods, Retail, Technology, Energy & Utilities, Telecoms & Media, Transportation & Logistics, and Travel & Hospitality. Its focus is on the financial and operational impact in these industries in the short term.