Vendor Analysis
published on May 04, 2020
Report Overview:
This NelsonHall vendor assessment analyzes Comdata's offerings and capabilities in CX Services in Telecom and Media.
Who is this Report for:
NelsonHall’s CX Services in Telecom and Media profile on Comdata Group is a comprehensive assessment of Comdata’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the CX Services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Comdata Group’s CX services offerings and capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery locations.
Key Findings & Highlights:
The telecom and media sector is the largest vertical for Comdata with some of the longest client relationships. The company's experience in carve-outs developed into an integrated offering that aims to optimize the front and back-office activity in the same process.. Through this approach, it looks to achieve between 10-30% efficiency improvement.