Vendor Analysis
published on Sep 04, 2020
Report Overview:
This NelsonHall assessment analyzes Capgemini's offerings and capabilities in Transforming Managed Services in Banking.
Who is this Report for:
NelsonHall’s Transforming Managed Services in Banking Vendor Assessment for Capgemini is a comprehensive assessment of Capgemini’s Managed Services in Banking offerings and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of managed services processes and identifying vendor suitability for Managed Services RFPs
- Vendor marketing, sales and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of managed services offerings, capabilities, and market and financial strength, including:
- Identification of the company’s strategy, emphases and new developments
- Analysis of the company’s strengths, weaknesses and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery locations.
Key Findings & Highlights:
Capgemini has been providing managed services to its clients, including BFSI clients, since its founding in 1967. It provides two types of managed services:
- Application management services (ADM)
- Infrastructure management services
Recently it productized its managed services into:
- ADMnext: employs an application development and management approach to ADM that is structured around key business imperatives and utilizes a portfolio of proprietary tools and IP to manage application portfolios
- Infrastructure Management Operations Center (IMOC), which is delivered from a group of global delivery centers and provides clients with a control room that displays the health and status of the infrastructure and networks. The Capgemini IMOC model provides:
- 24/7 operational monitoring
- First-line support in 35 languages to address problem escalation
- Second-line support, base-level technical support, automation, and client liaison
Capgemini’s overall set of offerings for banks has been productized into an offering set it calls Inventive Banking (See Offerings).