Vendor Analysis
published on Mar 16, 2021
Report Overview:
This NelsonHall vendor assessment analyzes Zensar's offerings and capabilities in cognitive & self-healing IT infrastructure management services.
Who is this Report for:
NelsonHall’s cognitive & self-healing IT infrastructure management services profile on Zensar is a comprehensive assessment of Zensar’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of digital services and cognitive & self-healing IT infrastructure management services and identifying vendor suitability for RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the IT services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Zensar’s cognitive & self-healing IT infrastructure management services offerings and capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery locations.
Key Findings & Highlights:
This NelsonHall vendor assessment analyzes Zensar’s offerings and capabilities in cognitive & self-healing IT infrastructure management services.
Zensar's cognitive and self-healing IT infrastructure management services are part of its Digital Foundation Services (DFS), providing a mix of IP platforms, frameworks, and third-party tools, including:
- Digital Experience: Connected Experience, and claims 30% improvement in customer loyalty
- Digital Workplace: Connected Work, with claims of 60% faster issue resolution and 45% incident elimination
- Digital Infrastructure: Connected Autonomous Cloud, with claims of 3x reduction in TCO and 5x faster release
- Digital Operations: The Vinci claims to lower MTTR by 75%, and 30% ticket prevention
- Digital Security: Ubiquitous Enterprise Security, with claims of 90% reduction in false-positive and 40% cost saving by shared SOC.