Vendor Analysis
published on Jul 11, 2022
Report Overview:
NelsonHall’s vendor assessment analyzes UKG’s offerings and capabilities in Workforce Management services.
Who is this Report for:
NelsonHall’s New World Workforce Management profile on UKG is a comprehensive assessment of UKG offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of Workforce Management and identifying vendor suitability for Workforce Management RFPs
- Vendor marketing, sales, and business managers looking to managers developing strategies to target service opportunities and benchmark themselves against their peers
- Financial analysts and investors specializing in the Workforce Management sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of UKG’s Workforce Management services offerings and capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery locations.
Key Findings & Highlights:
NelsonHall’s vendor assessment analyzes UKG’s offerings and capabilities in Workforce Management services. UKG (Ultimate Kronos Group) is a privately owned, dual-headquartered company in Weston, Florida, and Lowell, Massachusetts. It provides full suite solutions, as well as stand-alone products focused on workforce management (WFM) and human capital management (HCM) technology and services.
UKG was formed in April 2020 through the merger of Ultimate Software and Kronos (both majority-owned by private equity firm Hellman & Friedman), creating one of the largest global cloud technology providers with a combined ~70 years of experience and with an enterprise value of $22bn. Both companies were of a similar size, and the combined organization has ~14k employees across global regions, with the majority based in North America. The legacy Kronos company was formed in 1977 by MIT engineers who developed the first patented microprocessor-based time clock. Throughout its history, it has been positioned as a specialist in workforce management.
UKG supports technology and managed services, which collectively support over 70k client organizations across 165 countries.
This profile focuses specifically on UKG's Workforce Management capability via UKG Dimensions. In 2021, the proportion of new UKG Pro HCM clients bundling WFM software increased to 79%.
UKG has ~4.4k employees dedicated to Workforce Management technology development, implementation, and service delivery. UKG targets all sizes of organizations for its Workforce Management solutions. An average Workforce Management client size has a population of ~5k employees.