Vendor Analysis
published on Oct 25, 2022
Report Overview:
This NelsonHall vendor assessment analyzes Tech Mahindra's offerings and capabilities in CX services for startups and emerging brands
Who is this Report for:
NelsonHall’s CX Services in Startup and Emerging Brands profile on Tech Mahindra is a comprehensive assessment of Tech Mahindra’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for CX services RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the CX Services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Tech Mahindra’s CX services offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery locations.
Key Findings & Highlights:
Tech Mahindra's startup offerings aim to cover different dimensions of BPS and IT services. In CX services, this end-to-end offering includes managed services, contact center system and infrastructure, automation and omnichannel, analytics and insights. A target capability is learning and knowledge management, where Tech Mahindra develops and maintains materials.