Vendor Analysis
published on Oct 05, 2023
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Report Overview:
This NelsonHall assessment analyzes TCS' offerings and capabilities in Advanced Digital Workplace Services
Who is this Report for:
NelsonHall’s digital workplace services profile on TCS is a comprehensive assessment of TCS’ offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of digital workplace services and identifying vendor suitability for RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the IT services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of TCS’ digital workplace services offerings and capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery centers.
Key Findings & Highlights:
TCS is transforming service delivery for the smart workspace of the future across:
- Agility: omnichannel, smart locker, cloud workspace, and kiosk support
- Empathy: sentiment analysis, XLAs, auto-heal, immersive learning, and AR assist
- Productivity: virtual assistant, automation, analytics and insights, remote support, and migration accelerators
- Sustainability: sustainable workplace, Green IT, wellness, DEI, and talent cloud.