Vendor Analysis
published on Mar 04, 2024
Report Overview:
This NelsonHall vendor assessment analyzes Genpact's offerings and capabilities in wealth and asset management services
Who is this Report for:
NelsonHall’s ‘Transforming Wealth and Asset Management Services’ profile on Genpact is a comprehensive assessment of Genpact’s offerings and capabilities for the wealth and asset management sector, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of technology and operational services and identifying vendor suitability for wealth and asset management services in RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Genpact’s BFS-focused wealth and asset management service offerings and capabilities and market and financial strength, including:
- Identification of the company’s strategy, offerings, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and Genpact service components
- Analysis of the company’s delivery organization including the location of delivery centers.
Key Findings & Highlights:
Genpact delivers digital transformation and operational delivery services to wealth, asset, and retirement managers. Since it started providing services to wealth and asset managers, beginning with GE Capital in 2003, it has focused on large institutions. Typical engagements include:
- Large-scale platform consolidation
- Application modernization
- CX transformation
- Operations transformation and delivery.
Genpact has often acquired captive operations from clients and transformed and run them. Sometimes, clients buy back the captive after the transformation is completed. It employs its large-scale internal training program to:
- Scale services for clients, as required for transformation and cyclical business needs
- Enable large-scale cross-tower transformation programs to succeed.