Vendor Analysis
published on Sep 12, 2024
Report Overview:
This NelsonHall assessment analyzes TTEC's offerings and capabilities in CX Services in High Tech and Automotive
Who is this Report for:
NelsonHall’s CX Services in High Tech and Automotive profile on TTEC is a comprehensive assessment of TTEC’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for content moderation, trust and safety, and content development RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the CX services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of TTEC’s CX Services in High Tech and Automotive offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, challenges, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
TTEC positions in the automotive sector not as the biggest CX supplier but as a highly specialized provider of managed services and CX technology with intent-level domain expertise that focuses on innovative engagements. Key levers are its practice of bringing executive-level support in operational conversations, the specific automotive JV, and dedicated technology practices.
Outsourcing clients looking for a CX services vendor with extensive domain expertise via a dedicated JV with a leading multinational auto OEM, proactive CX engagement model, and strong sector-specific revenue generation know-how with frameworks and IP, should especially consider this profile on TTEC.