Vendor Analysis
published on May 29, 2025
Report Overview:
This NelsonHall vendor assessment analyzes Coforge's offerings and capabilities in Mortgage & Loan Services
Who is this Report for:
NelsonHall’s ‘Transforming Mortgage and Loan Services’ profile on Coforge is a comprehensive assessment of Coforge’s offerings and capabilities for the mortgage and loan sector, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of technology and operational services and identifying vendor suitability for mortgage and loan services in RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Coforge’s BFS-focused mortgage and loan service offerings and capabilities and market and financial strength, including:
- Identification of the company’s strategy, offerings, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and Coforge service components
- Analysis of the company’s delivery organization including the location of delivery centers.
Key Findings & Highlights:
Coforge began delivering mortgage BPS services in 2006. In 2013, it expanded its range of services for the mortgage industry to include IT services. Over the next six years, it expanded the range of processes it supported with services. In 2021, it acquired a majority investment in SLK Global Solutions from Fifth Third Bank. The acquisition provided Coforge with a large BFS client base in the U.S. and BPS service capabilities for financial processes, including lending. In late 2024, Coforge announced it had acquired 33% of Cigniti to increase its stake over the next few years. The Cigniti acquisition was undertaken to grow Coforge’s North American business. In lending, the Cigniti acquisition will provide Coforge with greater access to the Midwest and Western markets of the United States.
Today, Coforge gets 53.2% of its revenues from BFSI. Its service offerings for the lending industry include the entire range of technology and operations services. It employs a OneCoforge approach that integrates Consulting, IT, and BPS. It has built additional service offerings for title, insurance, and tax, which it sees as differentiating in the marketplace. It will continue rapidly expanding its title, tax, and insurance services.