Vendor Analysis
published on Jun 27, 2025
Report Overview:
This NelsonHall vendor assessment analyzes Capgemini's offerings and capabilities in Mortgage & Loan Services
Who is this Report for:
NelsonHall’s ‘Transforming Mortgage and Loan Services’ profile on Capgemini is a comprehensive assessment of Capgemini’s offerings and capabilities for the mortgage and loan sector, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of technology and operational services and identifying vendor suitability for mortgage and loan services in RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Capgemini’s BFS-focused mortgage and loan service offerings and capabilities and market and financial strength, including:
- Identification of the company’s strategy, offerings, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and Capgemini service components
- Analysis of the company’s delivery organization including the location of delivery centers.
Key Findings & Highlights:
Capgemini has been providing technology and operations services to lenders for many decades. From 2007 to 2019, it made three significant acquisitions to expand its offerings to lenders: Kanbay (consulting), iGate (BPS), and Altran (engineering and R&D). In 2023, Capgemini acquired Exiger to expand its capabilities in addressing financial crime and compliance. It primarily targets global and regional financial institutions.
In 2020, Capgemini introduced its digital-only strategy, encouraging clients to abandon manual processes. Today, Capgemini employs AI, Machine Learning, RPA, OCR, and Blockchain to enhance efficiency by automating processing. It uses its technology tools to help clients address legacy platform integration, compliance, and resource scarcity.