Vendor Analysis
published on Jul 11, 2025
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Report Overview:
This NelsonHall vendor assessment analyzes Wipro's offerings and capabilities in ServiceNow services
Who is this Report for:
NelsonHall’s ServiceNow services profile on Wipro is a comprehensive assessment of Wipro’s ServiceNow offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of ServiceNow services and identifying vendor suitability for RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the ServiceNow services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Wipro’s ServiceNow offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, challenges, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
Wipro‘s ServiceNow portfolio is organized on the following themes:
- Modernization, covering back office, processes across functions like finance and procurement, and ERP modernization
- Industry specialization, with a focus on Wipro’s strengths in select industries including BFSI, manufacturing, and retail
- Customer experience, focusing on agent use cases
- Employee experience through the employee journey across the frontline and contingency employees.