Vendor Analysis
published on Aug 21, 2025
Report Overview:
This vendor assessment analyzes SPS Global's offerings and capabilities in GenAI-Enabled Operational Transformation
Who is this Report for:
NelsonHall’s GenAI-enabled operational transformation profile on SPS Global is a comprehensive assessment of SPS Global’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of GenAI-enabled operational transformation and identifying vendor suitability for GenAI-enabled operational transformation RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the digital transformation technologies & services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of SPS Global’s GenAI-enabled operational transformation offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, challenges, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
SPS Global (SPS) is a BPS provider integrating GenAI into its services to improve decision-making, customer interactions, efficiency, and scalability. The company has supported clients with hands-on rapid prototyping sessions to identify and implement GenAI use cases into the BPS.
For the provision of operational transformation leveraging GenAI, SPS has developed SPS GPT, a custom implementation of GenAI technologies hosted on an Azure private cloud to be deployed into the BPS services it provides.