Vendor Analysis
published on Nov 25, 2025
Report Overview:
This NelsonHall vendor assessment analyzes Tata Consultancy Services' offerings and capabilities in GenAI and Process Automation in Banking.
Who is this Report for:
NelsonHall’s GenAI and Process Automation in Banking profile on Tata Consultancy Services is a comprehensive assessment of Tata Consultancy Services’ offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of GenAI and Process Automation in Banking and identifying vendor suitability for GenAI and Process Automation in Banking RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the GenAI and Process Automation in Banking sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Tata Consultancy Services’ GenAI and Automation in Banking offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, challenges, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
Tata Consultancy Services (TCS) has been providing services to the banking sector for over five decades. The financial services sector is TCS’ largest industry sector, accounting for 32% of revenues for the quarter ended June 30, 2025. TCS’ BFS business supports clients seeking to modernize their legacy systems and processes. TCS typically delivers multi-year platform transformations in multiple stages. TCS delivers GenAI and process automation services as part of its transformation services. TCS' approach to transformation is a four-pillar process:
- Business review: identify a custom transformation path based on client circumstances
- 4D transformation model: develop a transformation roadmap that relies on the principles of standardize, automate, eliminate, and simplify
- Employ levers using advanced technologies such as AI, digitization, bots, and APIs
- Assessment model: identify which dimension and lever will maximize benefits.
To date, TCS has delivered 1.5k GenAI projects across all industries and has 550k employees trained on GenAI principles.