Market Analysis
published on Dec 12, 2025
Report Overview:
NelsonHall's market analysis of the digital workplace services market and industry trends consists of 111 pages.
Who is this Report for:
NelsonHall’s digital workplace services report is a comprehensive market assessment report designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of digital workplace services and identifying vendor suitability for RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the IT services sector.
Scope of this Report:
The report analyzes the worldwide market for digital workplace services and addresses the following questions:
- What is the market size and projected growth for the digital workplace services market by geography?
- What is the profile of activity in the digital workplace services market by industry sector?
- What are the top drivers for adoption of digital workplace services?
- What are the benefits currently achieved by users of digital workplace services?
- What factors are inhibiting user adoption of digital workplace services?
- What pricing mechanisms are typically used within digital workplace services and how is this changing?
- Who are the leading digital workplace services vendors globally and by geography?
- What combination of services is typically provided within digital workplace services contracts and what new services are being added?
- What is the current pattern of delivery location used for digital workplace services and how is this changing?
- What services are delivered from onshore and which from offshore?
- What are the challenges and success factors within digital workplace services?
Key Findings & Highlights:
Digital workplace services are evolving as AI, automation, and self-service are increasingly used to improve the end-user experience. This includes the deployment of proactive and predictive support services, plus the deployment of conversational AI-virtual agents utilizing GenAI and agentic AI, including Copilot capabilities, and integrating with analytics to enable self-healing.
The digital workplace services market is made up of a number of key IT services vendors. Leading vendors globally include TCS, Infosys, Wipro, DXC Technology, NTT DATA, Unisys, Kyndryl, Capgemini, Accenture, Atos, Stefanini, Tech Mahindra, Compucom, T-Systems, and Lenovo. Other players include Coforge, Mphasis, Getronics, Zensar, LTIMindtree, Yash, Microland, UST, and Movate. All vendors are investing in digital workplace services and offerings supporting client requirements.
Demand for digital workplace services is strong across all industry sectors, including healthcare, BFSI, manufacturing, retail, travel and transport, government, and energy & utilities. This is further driven by the utilization of GenAI and agentic AI in support of personas; for example, with pharma R&D, medical, airline crew, and insurance underwriters.