Vendor Analysis
published on Jan 02, 2026
Report Overview:
This NelsonHall assessment analyzes TP's offerings and capabilities in CX Services Transformation.
Who is this Report for:
NelsonHall’s CX Services Transformation profile on TP is a comprehensive assessment of TP’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CX Services and identifying vendor suitability for CX Services Transformation RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the CX Services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of TP’s CX Services offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, challenges, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
TP’s paramount objective is to marry emotional intelligence (EI) and AI to enhance customer experience. In this EI+AI model, agents apply emotional intelligence to build loyalty by managing with empathy, understanding complex issues, and creating lasting connections through compassion and contextual awareness. TP sees this model as an orchestrated intelligence where AI supports the agents by automating routine tasks, offering real time recommendations, and enabling translation and summarization, while agentic AI takes over a range of customer-facing tasks.
Outsourcing clients looking for a CX services vendor with a CX transformation practice, a portfolio of implementations across major client use cases, a deep CX transformation technology stack with continuous investments in GenAI and agentic AI, and strong CX-adjacent practices, should consider this profile on TP.