Reports related to

• Customer Experience Services in Travel, Transport, and Hospitality

  Feb 14, 2018 | Market Analysis by Ivan Kotzev

  NelsonHall's market analysis of customer experience services in the travel, transport, and hospitality sectors consists of 84 pages. [...]

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• DXC- Quarterly Update

  Feb 13, 2018 | Quarterly Update by Rachael Stormonth

  NelsonHall’s Quarterly Update on DXC provides a snapshot of developments at DXC in the last quarter. [...]

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• Future of Digital Customer Service within GICs

  Feb 13, 2018 | Market Analysis by John Willmott

  NelsonHall’s “Future of Digital Customer Service within GICs” report is based on interviews with executives responsible for customer service operations within Global In-house Centers (GICs) in India. The purpose of this study is to assist organizations in understanding the requirements and expectations and visions of India base [...]

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• The Future of Digital Customer Service within Indian Headquartered Companies

  Feb 13, 2018 | Market Analysis by John Willmott

  NelsonHall’s “Future of Digital Customer Service within Indian-headquartered companies” report is based on interviews with executives responsible for customer service operations within Indian-headquartered companies, with a strong presence in the Indian domestic market. The purpose of this study is to assist organizations in un [...]

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• Cognizant - Quarterly Update

  Feb 09, 2018 | Quarterly Update by Rachael Stormonth

  NelsonHall’s Quarterly Update on Cognizant provides a snapshot of developments at Cognizant in the last quarter. [...]

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• CGI - Quarterly Update

  Feb 02, 2018 | Quarterly Update by Rachael Stormonth

  NelsonHall’s Quarterly Update on CGI provides a snapshot of developments at CGI in the last quarter. [...]

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• Futurestep - Next Generation Recruitment Process Outsourcing

  Feb 02, 2018 | Vendor Analysis by Nikki Edwards

  This NelsonHall assessment analyzes Futurestep's offerings and capabilities in next generation recruitment process outsourcing. [...]

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• Redwood - RPA & AI Technology Evaluation

  Feb 02, 2018 | Vendor Analysis by NelsonHall Analyst

  This NelsonHall assessment analyzes Redwood's offerings and capabilities in RPA & AI Technology Evaluation. [...]

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• HCL - Business Process Transformation through RPA and AI

  Feb 01, 2018 | Vendor Analysis by John Willmott

  HCL has undertaken ~200 use cases applying RPA and AI technologies in support of business process transformation spanning finance & accounting, contact, product support and cross-industry customer onboarding, and claims processing, using products including Automation Anywhere, Blue Prism, UiPath, WorkFusion, and HCL’s proprietary AI/ML to [...]

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• HGS - Business Process Transformation through RPA and AI

  Feb 01, 2018 | Vendor Analysis by John Willmott

  HGS brands its RPA and AI based offerings within the HGS Automated Enterprise, which covers both front-office and industry-specific & back-office automation. HGS has its own proprietary automation platform, DigiCX, for front-office automation. DigiCX incorporates third-party platforms extensively, with, for example, RPA solutions used for ag [...]

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