Reports related to

• The Client Vision for Next Generation Customer Service

  Feb 15, 2018 | Market Analysis by John Willmott

  NelsonHall’s “The Client Vision for Next Generation Customer Service” report is based on interviews with executives with responsibility for customer service operations in the U.S., U.K., and Continental Europe, specifically addressing the customer service visions of executives in each of the energy and utilities, healthcare payer, [...]

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• Customer Experience Services in Travel, Transport, and Hospitality

  Feb 14, 2018 | Market Analysis by Ivan Kotzev

  NelsonHall's market analysis of customer experience services in the travel, transport, and hospitality sectors consists of 84 pages. [...]

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• DXC- Quarterly Update

  Feb 13, 2018 | Quarterly Update by Rachael Stormonth

  NelsonHall’s Quarterly Update on DXC provides a snapshot of developments at DXC in the last quarter. [...]

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• Future of Digital Customer Service within GICs

  Feb 13, 2018 | Market Analysis by John Willmott

  NelsonHall’s “Future of Digital Customer Service within GICs” report is based on interviews with executives responsible for customer service operations within Global In-house Centers (GICs) in India. The purpose of this study is to assist organizations in understanding the requirements and expectations and visions of India base [...]

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• The Future of Digital Customer Service within Indian Headquartered Companies

  Feb 13, 2018 | Market Analysis by John Willmott

  NelsonHall’s “Future of Digital Customer Service within Indian-headquartered companies” report is based on interviews with executives responsible for customer service operations within Indian-headquartered companies, with a strong presence in the Indian domestic market. The purpose of this study is to assist organizations in un [...]

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• Cognizant - Quarterly Update

  Feb 09, 2018 | Quarterly Update by Rachael Stormonth

  NelsonHall’s Quarterly Update on Cognizant provides a snapshot of developments at Cognizant in the last quarter. [...]

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• CGI - Quarterly Update

  Feb 02, 2018 | Quarterly Update by Rachael Stormonth

  NelsonHall’s Quarterly Update on CGI provides a snapshot of developments at CGI in the last quarter. [...]

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• Futurestep - Next Generation Recruitment Process Outsourcing

  Feb 02, 2018 | Vendor Analysis by Nikki Edwards

  This NelsonHall assessment analyzes Futurestep's offerings and capabilities in next generation recruitment process outsourcing. [...]

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• Redwood - RPA & AI Technology Evaluation

  Feb 02, 2018 | Vendor Analysis by NelsonHall Analyst

  This NelsonHall assessment analyzes Redwood's offerings and capabilities in RPA & AI Technology Evaluation. [...]

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• HCL - Business Process Transformation through RPA and AI

  Feb 01, 2018 | Vendor Analysis by John Willmott

  HCL has undertaken ~200 use cases applying RPA and AI technologies in support of business process transformation spanning finance & accounting, contact, product support and cross-industry customer onboarding, and claims processing, using products including Automation Anywhere, Blue Prism, UiPath, WorkFusion, and HCL’s proprietary AI/ML to [...]

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