Reports related to

• Sutherland and Global Network Communications Organization - Transformational CMS

  Oct 01, 2014

  NelsonHall's "Sutherland and Global Network Communications Organization - Transformational CMS" case study is an example of how transformational CMS was used to reduce costs and customer churn, while improving NPS. [...]

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• Sutherland and U.S. Telco client - Transformational CMS

  Oct 01, 2014 | Case Study by NelsonHall Analyst

  NelsonHall's "Sutherland and U.S. Telco client - Transformational CMS" case study is an example of how transformational CMS was used to reduce costs and increase automation. [...]

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• Firstsource and second U.K. Media Client - Transformational CMS

  Sep 30, 2014 | Case Study by NelsonHall Analyst

  NelsonHall's "Firstsource and second U.K. Media Client - Transformational CMS" case study is an example of how transformational CMS was used to reduce costs and increase automation. [...]

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• Transcom and a European Telco - Transformational CMS

  Sep 30, 2014 | Case Study by NelsonHall Analyst

  NelsonHall's "Transcom and a European Telco - Transformational CMS" case study is an example of how transformational CMS was used to reduce cost while increasing OSAT. [...]

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• Transcom and Australian High-Tech Manufacturer - Transformational CMS

  Sep 30, 2014 | Case Study by NelsonHall Analyst

  NelsonHall's "Transcom and Australian High-Tech Manufacturer - Transformational CMS" case study is an example of how transformational CMS was used to reduce cost while improving CSAT. [...]

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• WNS and an Online Travel Agent - Transformational CMS

  Sep 29, 2014 | Case Study by NelsonHall Analyst

  NelsonHall's "WNS and an Online Travel Agent - Transformational CMS" case study is an example of how transformational CMS was used to enhance revenue generation. [...]

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• WNS and a Utilities Provider - Transformational CMS

  Sep 29, 2014 | Case Study by NelsonHall Analyst

  NelsonHall's "WNS and a Utilities Provider - Transformational CMS" case study is an example of how transformational CMS was used to reduce cost, increase CSAT and increase revenue. [...]

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• Infosys and Global Network Communication Provider - Transformational CMS

  Sep 26, 2014 | Case Study by NelsonHall Analyst

  NelsonHall's "Infosys and Global Network Communication Provider - Transformational CMS" case study is an example of how transformational CMS was used to reduce cost and increase CSAT. [...]

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• Infosys and U.K. Dairy Product Manufacturer - Transformational CMS

  Sep 26, 2014 | Case Study by NelsonHall Analyst

  NelsonHall's "Infosys and U.K. Dairy Product Manufacturer - Transformational CMS" case study is an example of how transformational CMS was used to reduce cost, increase order efficiency and standardize processes. [...]

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• TCS and Australian BFSI - Transformational CMS

  Sep 26, 2014 | Case Study by NelsonHall Analyst

  NelsonHall's "TCS and Australian BFSI - Transformational CMS" case study is an example of how transformational CMS was used to increase customer loyalty, increase customer service volume and reduce cost. [...]

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