Reports related to

• TCS and U.S. Retail Bank - Transformational CMS

  Sep 26, 2014 | Case Study by NelsonHall Analyst

  NelsonHall's "TCS and U.S. Retail Bank - Transformational CMS" case study is an example of how transformational CMS was used to increase the client's FCR rate and improve CSAT. [...]

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• Transcosmos and a Japanese Security Software Company - Transformational CMS

  Sep 26, 2014 | Case Study by NelsonHall Analyst

  NelsonHall's "Transcosmos and a Japanese Security Software Company - Transformational CMS" case study is an example of how transformational CMS was used to reduce cost while maintaining CSAT. [...]

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• Transcosmos and an Online Japanese Securities Broker - Transformational CMS

  Sep 26, 2014 | Case Study by NelsonHall Analyst

  NelsonHall's "Transcosmos and an Online Japanese Securities Broker - Transformational CMS" case study is an example of how transformational CMS was used to provide premium customer support while reducing cost in other areas. [...]

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• HGS and Canadian Telco - Transformational CMS

  Sep 25, 2014 | Case Study by NelsonHall Analyst

  NelsonHall's "HGS and Canadian Telco - Transformational CMS" case study is an example of how transformational CMS was used to increase CSAT and sales conversion rates. [...]

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• HGS and Global Credit Card Provider - Transformational CMS

  Sep 25, 2014 | Case Study by NelsonHall Analyst

  NelsonHall's "HGS and Global Credit Card Provider - Transformational CMS" case study is an example of how transformational CMS was used to meet a client's increasingly stringent NPS targets. [...]

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• Teleperformance (previously Aegis) and U.S. BFSI - Transformational CMS

  Sep 25, 2014 | Case Study by NelsonHall Analyst

  NelsonHall's "Teleperformance (previously Aegis) and U.S. BFSI - Transformational CMS" case study is an example of how transformational CMS was used to increase a client's NPS. [...]

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• Firstsource and U.K. Media - Transformational CMS

  Sep 24, 2014 | Case Study by NelsonHall Analyst

  NelsonHall's "Firstsource and U.K. Media - Transformational CMS Case Study" is an example of how transformational CMS was used to increase efficiencies and NPS. [...]

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• Teleperformance (previously Aegis): Transformational CMS Services for a U.S. Healthcare Provider

  Sep 24, 2014 | Case Study by NelsonHall Analyst

  NelsonHall's "Teleperformance (previously Aegis): Transformational CMS Services for a U.S. Healthcare Provider" case study is an example of how transformational CMS was used to improve CSAT. [...]

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• QualiTest - Software Testing 2014

  Aug 05, 2014 | Vendor Analysis by Dominique Raviart

  QualiTest Group is a software testing and QA services vendor headquartered in Petach-Tikva, Israel, close to Tel Aviv. It is privately owned and has a headcount of ~1.6k. It is the second-largest software testing pure-play in the world, by headcount and by revenues. [...]

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• HCL: Managing U.K. Bank Accounts for a European Bank

  Jan 14, 2014 | Case Study by John Willmott

  NelsonHall's "HCL: Managing U.K. Bank Accounts for a European Bank" case study is an example of how BPO was used to address a particular business challenge by a European bank. [...]

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