Reports related to BT

• BT Global Services - Public Sector Shared Services Outsourcing

  Oct 28, 2013 | Vendor Analysis by NelsonHall Analyst

  For over a decade, BT Global Services (BTGS) has been delivering shared services in the U.K. to local agencies, such as councils, police and fire authorities, typically as part of multi-process long-term outsourcing contracts. The market dynamics have changed since the government unveiled its austerity measures in the 2010 budget. Demand has largel [...]

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• BT - U.K. Local Government BPO

  Mar 30, 2012 | Vendor Analysis by NelsonHall Analyst

  BT is a U.K. headquartered business with a growing portfolio of business process outsourcing services for the U.K. local government sector including back-office, industry specific and front-office services. BT has a technology-led approach to service transformation which includes improving access to, and, sharing of key information between service [...]

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• Liverpool City Council - Council Services BPO

  Jul 08, 2003 | Case Study by Paul Connolly

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