Reports related to HGS

• HGS - CX Services Transformation

  Jan 03, 2024 | Vendor Analysis by Ivan Kotzev

  This NelsonHall assessment analyzes HGS' offerings and capabilities in CX Services Transformation [...]

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• HGS - Healthcare Payer BPS 2021

  Mar 23, 2021 | Vendor Analysis by NelsonHall Analyst

  This NelsonHall vendor assessment analyzes HGS' offerings and capabilities in healthcare payer BPS managing effectiveness services. [...]

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• HGS - Social Media Customer Experience Services

  Jan 12, 2021 | Vendor Analysis by Ivan Kotzev

  This NelsonHall vendor assessment analyzes HGS' offerings and capabilities in Social Media Customer Experience Services [...]

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• HGS - Cognitive CX Services

  Jan 27, 2020 | Vendor Analysis by Ivan Kotzev

  This NelsonHall vendor assessment analyzes HGS' offerings and capabilities in Cognitive CX Services. [...]

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• HGS - CX Services in Retail and CPG

  Aug 07, 2019 | Vendor Analysis by Ivan Kotzev

  This NelsonHall vendor assessment analyzes HGS' offerings and capabilities in CX Services in Retail and CPG [...]

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• HGS Healthcare Payer BPS

  Mar 01, 2019 | Vendor Analysis by NelsonHall Analyst

  In the last five years, HGS has increasingly focused on serving healthcare clients and has grown healthcare revenue from $115m (FY 2014) to $360m (est. FY2019, ending March 31.) Over that period HGS has grown its healthcare practice from approximately one-quarter of total revenue (28%) to over one half of total revenue (53%). Currently, over 80% of [...]

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• HGS - Advances in Analytics BPS

  Feb 15, 2019 | Vendor Analysis by Ivan Kotzev

  This NelsonHall vendor assessment analyzes HGS' offerings and capabilities in Analytics BPS. [...]

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• HGS- Digital CX Services

  Jul 31, 2018 | Vendor Analysis by Ivan Kotzev

  This NelsonHall vendor assessment analyzes HGS' offerings and capabilities in Digital CX Services. [...]

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• HGS - Business Process Transformation through RPA and AI

  Feb 01, 2018 | Vendor Analysis by John Willmott

  HGS brands its RPA and AI based offerings within the HGS Automated Enterprise, which covers both front-office and industry-specific & back-office automation. HGS has its own proprietary automation platform, DigiCX, for front-office automation. DigiCX incorporates third-party platforms extensively, with, for example, RPA solutions used for ag [...]

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• HGS - Digital Marketing Services

  Nov 16, 2017 | Vendor Analysis by Ivan Kotzev

  This NelsonHall vendor assessment analyzes HGS' offerings and capabilities in digital marketing services. [...]

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