WNS recently briefed me on its Digital Policy Administrator (DPA) solution/platform, a patent for which is pending and is not yet publicly available. The DPA is positioned as a utility-style third-party administration (TPA) platform for the life and annuities (L&A) sector, built to reduce the burden of legacy technology debt and enable faster rollout of new products.   [...]

  EXL recently briefed me on how it is leveraging agentic AI in the insurance industry, a sector that is at a turning point in its AI journey. Early experiments with large, general-purpose models have proven what’s possible, but they’ve also revealed what does not work. Hallucinations, high costs, and generic outputs are incompatible with an industry built on precision, reg[...]

  In a recent discussion, NelsonHall explored how WNS HealthHelp continues to modernize utilization management (UM) through scalable AI, real-time decision-making, and configurable service models. WNS HealthHelp’s platform, Consult™, builds on its evidence-based clinical guidance and continues to achieve high ROI and provider satisfaction through automation and more coll[...]

  NelsonHall recently attended the DXC Connect Insurance Executive Forum in Charleston, South Carolina. The event highlighted DXC Technology’s investment in AI-driven solutions for the insurance industry. A key theme was DXC’s commitment to helping insurers address their ‘technology and process debt’ through community-driven collaboration, enhanced application m[...]

  In recent discussions with WNS, NelsonHall explored the company's advanced healthcare management solutions. WNS provides evidence-based criteria to guide providers in ordering the most appropriate tests, procedures, and treatments for their members. This approach enhances patient care delivery and outcomes while improving provider relations and reducing healthcare treat[...]

  NelsonHall recently attended the DXC Connect Insurance Executive Forum in Charleston, South Carolina, where the theme was ‘Connecting the world’s largest insurance community to solve challenges and drive value’. DXC focused on: Its new product strategy to meet insurers’ transformation and investment needs The ability to combine its SaaS solutions with [...]